The Department of Surgery (“DoS”) at Brigham and Women’s Hospital is among the most highly regarded surgical services in the world with a proud history of clinical and academic achievement. Our internationally renowned surgeons create pioneering breakthroughs that make a difference for patients today as well as for generations to come. We are committed to delivering world-class, collaborative patient care with a profoundly human touch, while advancing scientific research and training the surgical innovators of tomorrow. The Department of Surgery (DOS) is comprised of eleven surgical divisions and includes over 170 surgical faculty members, 180 residents/fellows and 100+ physician assistants. Annual clinical revenues exceed $100M.
Reporting to the Director of Network Strategy, the Network Development Program Manager (“Program Manager”) will support the network development efforts for the DoS – working to manage and grow collaborative surgical programs with external community partners. This includes partnering with the DoS leadership team to facilitate ongoing relationship management activities, advance business development and strategic planning efforts, develop and execute network contracts, and manage complex projects and new initiatives to enable partnerships with healthcare organizations outside Brigham and Women’s Hospital and the Mass General Brigham system.
The Program Manager’s primary responsibilities include the following:
- Support all Brigham and Women’s Hospital and DoS relationships and affiliations with external hospitals, health care systems, and physician organizations
- Collaborate with outside institutions and serve as a business partner for answering questions and fulfilling needs of external partners
- Support regular engagement and meetings between DoS leadership, external partners, and clinical and operational teams
- Evaluate external relationships and potential opportunities and challenges
- Interface with DoS divisions to identify needs and opportunities in network and business development
- Travel to outside institutions as needed to foster relationships, participate in meetings, and evaluate new sites
- Troubleshoot any potential issues with existing partners in real time and address before matters escalate
- Work with appropriate hospital, departmental, and divisional leaders to ensure a strong, integrated, and consistent approach to care and operations in the distributed campus and network
- Work with the Client and Physician Relations and communications teams to develop and maintain plans to promote DoS network efforts
Business Development and Contracting
- Develop and facilitate the creation of business plans and proposals to support advancement of DoS Network initiatives; Assist DoS Finance Team in creation of associated financial models and analyses
- Manage development, drafting, and review of contracts needed to execute DoS Network programs – working in collaboration with Director of Network Strategy, MGB Office of General Counsel, and DoS leadership team
- Work with Director of Network Strategy, DoS Finance Office, and DoS leadership team to refine contract model and business terms; Model future-state network relationship operations and legal/contract structures
- Identify areas of risk for DoS and BWPO
- Support contract negotiations with outside institutions
- Collaborate with other BWPO Clinical Departments and teams across BWPO and MGB on multi-disciplinary contract agreements and issue resolution as needed
- Manage DoS contract inventory and facilitate planning for contract updates
- In collaboration with Brigham and Women’s Physicians Organization (BWPO), Brigham and Women’s Hospital (BWH), and/or DoS business partners, project-manage high profile network projects critical to the DoS
- Understand the project objectives and draft and maintain project plans and tracking documents that meet the project’s objectives
- Facilitate and lead project meetings
- Identify resources required to meet the project goals
- Solve problems and issues as they arise in a timely manner
- Create and facilitate workgroups to develop recommendations for senior leadership
- Create presentations for management teams and, when needed, deliver presentations to the above constituents
- Continually review DoS activities across all entities for optimal efficiency
- Keep current regarding trends and developments in the health care field, particularly when they pertain to business development, healthcare networks, planning, health policy, and regional healthcare landscape.
- Performs all job functions in compliance with applicable federal, state, local and company policies and procedures
- Bachelor’s degree required; Master’s degree in related field – completed or in process of completion – strongly preferred
- Minimum of 3 to 5 years relevant experience in healthcare or business environment with extensive project management, network development, or business development duties.
- Skilled at project scoping, action planning, execution, and development of monitoring tools.
- Superior organizational skills, with the ability to prioritize and manage multiple projects simultaneously.
- Ability to independently research complex issues and to succinctly synthesize and articulate findings for various audiences.
- Highly developed communication and interpersonal skills.
- Ability to work with senior management and external stakeholders
- Experience with contract development and legal analysis strongly preferred
- Individual must be assertive, and goal oriented with experience facilitating and staffing projects that involve multidisciplinary team members
- Handles issues that are significant, complex, multidisciplinary, sensitive, political, and confidential
- Initiative and ability to work independently and resolve problems
- Advanced proficiency in Word, Excel and PowerPoint is required.
- Please include a cover letter along with a resume when submitting your application.
Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.