PATIENT EXPERIENCE MANAGER (RD required)
$5000 Sign On Bonus
RDE’s welcome to APPLY!
Location: 800 South Washington Avenue, Saginaw, MI, 48601.
Schedule: M-F with rotating weekends.
Salary: $72,000-$78,000.
Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.
*We pay professional dues for our RDs including CDR fees, Academy or ASPEN annual membership and state license fees!!
*Touchpoint encourages our clinical dietitians to pursue advanced clinical certifications such as CDCES, CNSC, CSO, etc. We offer a $2,500 one-time salary increase for successfully obtaining an advanced certification.
Key Responsibilities:
- Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
- Maintains and supports client satisfaction at a level that ensures account retention
- Administers required client/customer surveys and responds in a timely and effective manner
- Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
- Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
- Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
- Ensures compliance with all regulatory agencies (CMS, JCAHO)
- Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
- Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
- Works closely with on-site management team to reach operational goals
- Provides medical nutrition therapy including nutrition assessment, diet modification, nutrition education, and intervention for the patient population
- Follows all guidelines as outlined within the Company Diet Manual and the Clinical Nutrition Policies & Procedures Manual
- Complies with all regulatory standards to include federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
Qualifications:
- Credentialed as a Registered Dietitian by the Commission on Dietetic Registration (CDR)
- Licensed by the State Dietetics Licensing/Credentialing Board, in states where required
- Hospitality and healthcare experience preferred and Good coaching and on the job training skills required and Excellent organizational skills and ability to multi-task essential
