Under the supervision of the Access Program Manager, the Program Coordinator oversees the daily operations of on-site harm reduction services at Access’ Cambridge location. On-site services include: syringe exchange, overdose prevention trainings, naloxone distribution, health education, on-site programming, HIV/HCV/STI screening, risk reduction counseling, referrals and linkages to care, treatment and other services. The Access Program Coordinator will supervise Health Navigators, volunteers, and interns to ensure progress toward program deliverables, site safety, participant satisfaction, data reporting and service coordination.
1. Oversee daily on-site program activities and operations:
- Coordinate the daily on-site operations of the Access program at Green Street including: syringe exchange services, overdose prevention, HIV/HCV/STI screening and health navigation. This includes overseeing site coverage, opening/closing duties, availability of risk reduction supplies & information, client event coordination, general cleanliness of the space, and availability of harm reduction materials.
- Provide clients with easily accessible and low threshold services that operate within the harm reduction framework. This includes assisting clients with accessing support services such as primary care, substance use treatment, HCV treatment, behavioral health services, homeless shelters and legal advocacy, as well as enrolling them in syringe exchange and overdose prevention services and throughout AAC programs as needed.
- Monitor common space, supply rooms, and client bathrooms.
- Conduct HIV/HCV/STI counseling and testing sessions, conduct data entry, and follow-up with results and referrals.
- Provide training on overdose prevention and naloxone distribution and enter corresponding data in a timely fashion
- Directly respond to and/or support on-site staff with client needs; from de-escalating client crises, to responding to medical and behavioral health emergencies per program protocols.
- Maintain resources and health services for PWID living with or at risk for HIV/AIDS and Hepatitis C, with a concentration on active substance users, homeless individuals, sex workers, transgender women, and re-entry populations.
- Facilitate site programming such as support and education groups as well as community advisory groups as needed.
- Coordinate community services hours for participants.
- Assist Program Manager with data collection, reporting, and analysis and responding to staff professional development, and programmatic needs.
- Assist Manager with inventory management, supply storage, SSP and lab supply ordering.
- Assist in outreach activities as needed.
- Attend program, department and agency meetings and trainings.
2. Personnel management:
- Directly supervise Health Navigators, interns, and volunteers.
- Assist in hiring, training scheduling, supervision, and continuous professional development.
- Attend and organize program, department and agency meetings and trainings.
3. Meet agency participatory expectations
- Adhere to all agency and departmental policies and procedures
- Participate in quality assessment and improvement activities as requested
- Adhere to the highest principles of client confidentiality
- Adhere to established safety policies, procedures and precautions; enforce agency’s policies and clinical procedures, including safety and crisis procedures.
- Attend all required meetings, in-services and professional trainings
- Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
4. Perform related duties and projects as assigned
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQIA+ identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.
- Bachelor’s degree with at least 1 year of related work experience OR LADC/CADC or equivalent certificate with at least 2 years of related work experience.
- Previous experience supervising employees, volunteers, and/or interns strongly preferred.
- Phlebotomy experience or willingness to be trained in phlebotomy.
- Strong knowledge of harm reduction and opioid overdose prevention strategies.
- Ability to provide non-judgmental, person-centered, and trauma-informed counseling.
- Significant knowledge of health-related social issues faced by people who use drugs.
- Strong organizational, interpersonal, written and verbal communication skills.
- Proficient in Microsoft office and experience with electronic data collection.
- Self-directed, motivated and flexible with the ability to work independently and as part of a team.
- Experience as a team-leader a plus.
- Ability and willingness to respond to medical and behavioral health crises within program purview.
- Proven problem solver with ability to manage multiple priorities required
- Experience conducting trainings and facilitating support and educational groups, preferred
- Candidates with lived experience are encouraged to apply.
Ability to meet the following physical requirements with or without reasonable accommodations:
- Sit at a computer station for extended periods of time
- Ability to keyboard for extended periods of time
- Supervises Health Navigators, Program Volunteers and Interns