Come work for an iconic resort where quality is priority. Madden’s is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden’s has distinguished itself by an emphasis on gracious hospitality, quality and diversity. Our philosophy, is simply to provide the best that Minnesota has to offer. The Hotel Management Internship is a summer of 2021, ten to twelve-week, structured program which contains assignments that will provide learning objectives that give students the opportunity to gain hands on experience in the hotel industry. The internship exposes a student to various positions on the resort: This position will rotate through Housekeeping, Front Desk Agent, Night Audit and Front Desk Supervisor roles. To qualify for the intern opportunity you must be enrolled in a hotel/tourism/hospitality program at a 2 or 4 year degreed school.
Duties and Responsibilities:
¨ Inspect rooms and public areas, ensure that all guest rooms and public areas meet or exceed standards.
¨ Report status and/or discrepancies of rooms and public areas to the Executive Housekeepers
¨ Responsible for cleaning guest rooms, public spaces and work with housekeepers in all areas.
¨ Ensures all operational and safety procedures are properly followed.
o Maintains a safe working environment following the SDS manual for chemicals.
Front Desk Agent:
¨ Responsible for checking guests in and out of the resort.
¨ Issues room keys, guest ID cards and resort information in a timely manner.
¨ Answers all in-house phone calls.
¨ Answers/handles guest questions, comments and concerns.
¨ Stocks resort and chamber of commerce brochures.
¨ Assists in the arrangement of guest transportation.
¨ Computes and processes all guest folios, room charges, and statements.
¨ Processes reports as assigned by supervisor.
¨ Performs accurate cash handling and credit control.
¨ Assists the reservations department, handling after hours and over-flow reservations coverage.
¨ Works closely with housekeeping to ensure a prompt check-in/out process.
¨ Makes restaurant reservations and refers large parties to the appropriate manager.
¨ Operates the Property Management System (V1) and Microsoft Office applications.
¨ Maintains knowledge of room types, room and package rates and availability.
¨ Uses suggestive selling techniques to sell rooms and promote other services.
¨ Attends department meetings as required.
¨ Uses proper mail, package and message handling procedures.
¨ Maintains awareness of daily activities and meetings by review of the event schedule.
¨ Reports any unusual occurrences or requests to the designated manager.
¨ Retains knowledge of all safety and emergency procedures.
Front Desk Supervisor
¨ Coordinates the organization of lost and found property
¨ Oversees all front desk operations.
¨ Supervises front desk and guest service agents.
¨ Ensures that night audit, front desk, guest service agents complete all checklists.
¨ Verifies all cash and credit control procedures are adhered to.
¨ Reviews all group arrivals to ensure that billing and room rates are accurate.
¨ Reviews daily arrivals report making notes on special comments/requests and VIP’s.
¨ Conducts shift briefing, reviewing the day’s activities with all staff on duty.
¨ Assists the Manager and the Assistant Manager in budget preparation/monitoring.
¨ Monitors and administrates the guest prompt response log.
¨ Operates the PBX (switchboard) after hours and during breaks.
¨ Responsibilities include the night audit function and administration of the Visual One system.
¨ Monitor all revenue outlets including the daily review of POS reports.
¨ Preparation of the Daily Cash and Credit Card report
¨ Responsible for all system backups on the property
¨ Account for cash on hand balances including the safe
¨ Currently attending or recently graduated from a 2 or 4 year Hotel Management Program
¨ Experience working in a customer service role/position.
Madden’s on Gull Lake is an EEO/Affirmative Action/M/F/Veteran/Disabled Employer