Jobs

Summer 2021 Lodging Operations Internship – PA – Nemacolin Resort

Posted on: January 12, 2021 Apply Now
Farmington, PA Internship Tourism, Hospitality, Event ManagementExpires February 21, 2021

The Lodging Intern is responsible for completing rotations in PBX, Reservations, and the Front Office over the course of the three-month internship program. During weeks one and two, the individual in this position will gain practical experience while working as a Hotel Operator and Reservations Agent. The remaining portion of the internship will involve working as a Front Desk Agent. The Lodging Intern is responsible for communicating with resort guests in a professional manner, developing phone list knowledge in order to transfer calls appropriately, and utilizing LMS computer applications. In addition, he or she assists guests with the check-in and check-out process, makes reservations for resort activities, and maintains updated information regarding resort hours of operation and events.

Duties:

  • Personally greeting guests upon initial contact.
  • Performing PBX functions as requested by the Front Office Manager.
  • Developing knowledge of LMS computer applications, ARTS computer applications, and SpaSoft.
  • Providing guests with assistance at the front desk during the check-in and check-out process as well as throughout the course of their stay.
  • Ensuring that resort guests are familiar with the location of their rooms.
  • Maintaining knowledge of the resort’s services, amenities, and attractions.
  • Developing an understanding of the reservations process.
  • Making walk-in reservations for on and off site dining, activities, and entertainment.
  • Keeping updated information regarding hours of operation, menus, and special packages available at all times.
  • Maintaining cleanliness in all work areas.
  • Performing any additional duties and responsibilities as assigned by management.

Qualifications:

  • High school diploma required.
  • Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
  • Previous experience in the hospitality industry is preferred.
  • Must be enrolled in or a recent graduate of a Bachelor’s degree program in Hospitality Management or a related discipline.
  • Candidate must have the ability to speak English fluently.
Apply Now