Act as host providing guests with a full range of individualized service during hotel stay.

Position Requirements

·         Greet, register, and assign rooms to guests of the hotel.

·         Verify customers’ credit, and establish payment method.

·         Make and confirm external reservations for dinner, entertainment, and transportation.

·         Compute bills, collect payments, and make change for guests.

·         Answer hotel phone and handle guest requests and inquiries.

·         Transmit and receive messages, using telephones or PMS system.

·         Deposit guests’ valuables in hotel safes or safe-deposit boxes.

·         Perform bookkeeping activities, such as balancing accounts.

·         Serve food and beverages to guests, ensuring a positive dining experience.

·         Act as a private lounge host.

·         Practice safe work habits and use required safety equipment.

·         Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

·         Perform other duties as requested by management.

 Experience

·         High School diploma or equivalent preferred.

·         Previous customer service experience required or equivalent training.

·         Dynamic, engaging and passionate personality with the ability to multi-task

·         Work schedule varies and may include working on holidays, and weekends.

·         Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.