The ORISE Fellow assigned to the CDC-INFO project would help with content and data analysis, gathering and tailoring content for specific audiences, suggesting ways to enhance communication effectiveness (including process or system changes), and developing and improving professional relationships with CDC program staff to help ensure CDC-INFO content and processes are optimal, resulting in better information sharing with public/external CDC audiences.
Under the guidance of a mentor, the participant will be trained on a variety of research, analysis, and content and data management tasks. Training topics include, but are not limited to the following:
Analyze data and trends in use of prepared responses (PRs) to determine patterns, content gaps, or problems with messaging and recommend action based on the review.
Analyze content and data from existing categories, topics, subtopics and smart-tags for PRs and make recommendations for streamlining and aligning within content database.
Review e-mail and postal mail responses and score them using the existing quality monitoring template; enter data into existing database and pull reports as requested.
Research and apply clear communication principles and develop templates on how to incorporate clear communication principles into new or updated PRs.
Using feedback from CDC-INFO agents, proactively make CDC information more accessible to agents and inquirers (develop program topic tables, compile information or presentations, or otherwise share or reinforce important health messages).
Develop brief descriptions of public health topics (disease outbreaks, natural disasters like hurricanes or fires, foodborne illnesses, other health threats) that are trending in the news so CDC-INFO agents will understand context and scope of the issue, know how to handle inquiries, and be aware of information resources.
Create and send reports (Microsoft Excel) related to CDC-INFO PR usage to CDC programs. Make written recommendations to CDC programs on which content to update, archive, or create based on relevance and information needs of the public or public health or healthcare professionals who contact CDC.
For a full description of this opportunity and to submit your application, visit https://www.zintellect.com/Opportunity/Details/CDC-OD-2019-0043.
If you have any questions, please send an email to CDCrpp@orau.org. Please include the reference code for this opportunity (CDC-OD-2019-0043) in your email.
How to Apply
For a full description of this opportunity and to submit your application, visit https://www.zintellect.com/Opportunity/Details/CDC-OD-2019-0043